Returns and refunds

You may withdraw from an online purchase within 14 days of receiving the goods, without giving a reason. The withdrawal period starts on the day you, or a person you nominated, receive the goods.

To use the right, tell us clearly before the 14 days end. Email [email protected] or use the contact form and include your order number, the item you want to return and the date you received it. We will confirm the return instructions by email.

Returned goods must be unused and in a resaleable condition, in their original packaging with all accessories, manuals, cables, chargers and any free items supplied. Please include proof of purchase or your order number.

You are responsible for handling the goods with reasonable care while you decide whether to keep them. We may make a deduction for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

• The product is unused and free of marks, scratches and personal data.
• The original box, inserts and protective films are included where possible.
• All accessories, cables, chargers, manuals and promotional items are included.
• You have removed any personal accounts, SIM cards, memory cards and passwords.

You pay the cost of returning goods unless the product is faulty or the return is otherwise required by law. Original delivery to you was free and is not refunded as a separate charge.

Use a tracked or signed service and keep the receipt until your refund is complete. We cannot refund a return that does not reach us, so please retain proof of postage.

We refund within 14 days of receiving the returned goods. The refund is made to the card used for the original JCC payment. Your bank may take a little longer to show the credit on your statement.

We will refund the price you paid for the goods. If you chose a more expensive delivery service than the standard free option, we are not required to refund the difference, but standard delivery is always free here.

All products carry a 2-year legal warranty under Cyprus and EU consumer law, plus any manufacturer warranty supplied with the product. If something is faulty, contact us before arranging a repair or sending the item back.

Tell us your order number, the product and what is happening. We will explain whether the item should be returned for assessment, repair or replacement, and who covers the postage. Do not attempt a repair yourself or use an unauthorised repairer, as that can affect the warranty.

The legal warranty covers faults present at delivery or appearing within the warranty period that are not caused by misuse, accidental damage or unauthorised repair. Your statutory rights are not affected by anything on this page.

Some goods are excluded from the change-of-mind right by law, for example sealed hygiene products once opened or products made to your specification. If an exclusion might apply to what you are buying, contact us before ordering and we will explain it clearly.

If you are unsure whether an item can be returned, ask us. We would rather answer the question before you order than refuse a return later.

1. Contact us within 14 days of delivery with your order number and the item you want to return.
2. Wait for our email confirming the return address and any instructions.
3. Pack the goods securely with all accessories and proof of purchase.
4. Send the parcel with a tracked service and keep the receipt.
5. We will confirm when it arrives and process the refund within 14 days.

Email [email protected], call +357 24 323342, or use the contact form. Our registered address is Aristoteli Valaoriti 12, Larnaca 6017, Cyprus.

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